FAQs

Within the first 24 hours since the order was placed, you can change your shipping address or design options. Please keep in mind that any edit request after approval of the order will no longer be allowed.

You can caPlease contact us by chat or email. We will verify and confirm if the order can still be canceled.

Once your order has been shipped, MINTEDHAUS will send you a shipping confirmation email and tracking number.

Yes, you can leave a gift message in the “Gift Message” box during checkout. This message will be included with a gift receipt where prices are removed.

An order confirmation email is sent automatically when an order is placed. After confirming that your order confirmation email did not go to your spam/junk folder and you believe you are missing it, we would be happy to assist if you contact us at supports@mintedhaus.com.au.

Yes! All international packages are shipped via Auspost Mail at Mintedhaus. We provide a tracking number, but transit times and delivery vary by country. Please note that import duties and VAT charges can apply for deliveries outside of the Australia and are not included in your order’s total. Mintedhaus assumes no responsibility for any import duties/customs charges. We will not reship or refund orders, including shipping fees, in the event that they are refused or returned. International sales are final.

*Please note all prices on product listings are in AUD.

We ship all orders from our studio located in Pyrmont, NSW, Australia.

Mintedhaus recommends upgrading to Express Shipping for time-sensitive orders.

Usually, production takes 1-2 business days and shipping takes some 3-7 business days more.
You will be notified via e-mail when your item is shipped.

Coupon codes must be rendered at checkout. Each coupon code can be used once per customer. If a coupon code shows that it is expired, it means you have used it on a past order, and our system cannot apply it again.